Our order process
Distributor Open Accounts
Customer Service
Pricing
Order Entry
Lead times & Scheduling
Shipments
Warranty
Custom Electrical Panels
Distributor Open Accounts
- Honeywell distributors will need to complete a credit application provided by 3D Electrical.
- Open account set up takes about 1 week to complete.
Customer Service
- A dedicated team of professionals are here to provide prompt and accurate customer service.
CONTACT
Phone: 1-866-323-3842 or 1-866-32-3DTGA
Email: Honeywell.Orders@3delectricalltd.ca
Pricing
Please click the button below for our pricing
Order Entry
- Submit PDF of purchase order to: Honeywell.orders@3delectricalltd.ca
- 3D Electrical customer service will acknowledge and schedule the order via email within 24 hours, generally the same day
- Confirming SKU’s, pricing, Bill to and Ship to Addresses, and provide estimated ship date
Lead Time and Scheduling
- Standard published NEMA 1 VFD bypasses – 10 working days
- All other standard published VFD bypasses – 3-4 weeks
- Custom design electrical panels – As required
- Q1 2021 – introduce quickship programs for select products
Shipment
- All Honeywell VFD bypass products will be shipped via UPS or Canadian carrier
- 3D Electrical/TGA Controls div. Customer Service will provide tracking information the same day that the product ships
Warranty
- Standard Warranty on all 3D Electrical Bypass produced for Honeywell is 3 years from date of shipment. This is the same as the Honeywell VFD warranty . If VFD is installed by a Honeywell certified Installer, warranty on VFD and Bypass will be extended to a total of 5 years.
- Contact Honeywell Customer Care with initial warranty request.
- Honeywell will determine if the VFD or Bypass is faulty.
- If Bypass is faulty Honeywell Customer Care will contact 3D Electrical to resolve on customer’s behalf.